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12. Procedure: Read the situation below; then, write a memo using the writing guideline. Memo to apologize Situation: You are

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A. This situation won't reoccur if we discuss this situation with the accountant immediately so that he can aware the situation of not set up the projector & create necessary back up when any assistant is not in a position to come office today, alternative have a tie up with the outsider mechanic for assistant.

B. Will write a letter to accountant regarding the reason of not set up the projector & apologize the same.

C. Mistake happen due to assistant has some emergency in his family & Technical support should have back up plan for any emergency (Business continuity Management)

D. Immediately set up projector with the help of outsider mechanic

E. Implement BCM programme & create always back up plan for some uncertainity occur.

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