Question

Which of the following functions in a manufacturing system is responsible for planning for and allocating long-term and short-term production requirements for filling customer orders and meeting anticipated demand?

	a.	Project management
	b.	Production planning and scheduling
	c.	Manufacturing and assembly
	d.	Customer service

The [A] is used to gauge customer loyalty and predict business growth. It is the difference in the percentage of customers who are promoters and the percentage who are detractors.

____________

Causes of variation are always from sources external to the process and are not built into the process.

True

False

[A] is a structured problem-solving and process improvement approach associated with Six Sigma that leads a team logically from defining a problem through implementing solutions linked to underlying causes and establishing practices to make sure the solutions stay in place.

____________

Answer 1

1 b) Production planning and scheduling

2 Net Promoter Score

3 true

4 Lean Six Sigma

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