Question

 Mr. Heron is a client of your agency. He lives in a retirement home, but uses home support services from your agency two mornings a week. You have been visiting Mr. Heron for a month now. Although he is forgetful, he is a precise person who has definite preferences as to how things should be done.

 Four times out of the eight times you have visited, Mr. Heron has met you near the elevator. (His room is next to the elevator). Sometimes he is fully dressed, sometimes he is only partially dressed. He is always very anxious. He tells you, "The train's leaving, and I've got to get on it or I'll be late." You know that Mr. Heron was high school principal who lived and worked in downtown Toronto.

 a. How might Mr. Heron's personality and past experiences influence this behaviour?

 b. What actions might you do or suggest making Mr. Heron more comfortable?

Answer 1

1)

A)As it explained above in passage Mr heron's used to work as a high school principal and he is an precise person so his past experience as a principal is making him anxious to be in time to get to the train because he used to catch the train during his work and his punctuality is causing him to rush to the elevator even if he is half dressed.

B)I would patiently explain that he is no longer a high school principal and there is no need to catch the train.

I would join him in other activities such as music or activities and help make a new routine for him which makes him to forget about his work.