Question

Urgent need help ...please read the below Case and answer the required questions :

Case 1-1 Critical Success Factors Critical Success Factors Kirsten Malon has found a way to profitably exploit her computer know-how. She has started a firm that offers consulting services for computer and software repair and analysis. Most of her customers have purchased computers or software systems with little vendor support and need help in installing and using the systems effectively. Kirsten has expanded her business recently to include 25 technicians besides herself, and her client base has grown to over 1,900. Many of these clients are on a retainer arrangement (a fixed fee per month which guarantees access to a certain number of hours of technician time) to stabilize her cash flow. With the success of the business, Kirsten is now thinking about beginning a related business which would publish books and newsletters on computer and software issues. Required: What are the critical success factors likely to be for Kirsten's business, now and into the future? What cost management information is she likely to need: management planning and decision making, management and operational control, or product and service costing, and why?

Answer 1

Answer to the above question:

The critical success factors for kirsten's business that are likely to be for now and into the future are mentioned below:

A) it will help her in attracting new customers.

B) customer satisfaction level can be improved.

C) easy procurement of funds for expansion.

D) helps in building better relationship an industry contacts.

E) it helps in reducing cost.

F) it helps in reducing the level of risk.

G) it helps in increasing the productivity levels.

H) it has been maintaining vendors list.

The cost management information that she is likely to need is:

Management planning and decision making: in order to manage the opportunities and threats, the concept of decision making is used. As today's business environment is very Dynamic, modern businesses can't survive for long without using some sort of management information system (MIS) to manage massive amounts of data, and there are plenty of opportunities to study or work in the discipline.