Question

Qu124 Chapter 20 07 Multiple Choice Identify the choice that best completes the statement or answer the question 1. The vocabulary of a particular group is called a salutation b. monotone. c. jargon d. cnunciation Active listening involves a listening to what the speaker is saying. b. interpreting what the message is. c. restating the message to make sure that you have receive the intended message. d. All of the above 3. If your office is in New York and you need to contact a supplier in Seattle, which New York time would be the earliest that you should call to place an order, assuming that the supplier opens at am? a. 8 am b. 9 am c. 10 am d. 11 am 4. Which of the following types of calls should be limited in the professional setting? a. Local b. Long distance c. Toll free d. Personal 5. Pitch is a. the choice of words. b. the depth of a sound. c. the quality of being clear. d. a change in pitch. 6. Enunciation is a. the choice of words. b. the highness or lowness of sound. c. articulation of sounds. d. a change in pitch. 7. The medical assistant should be extremely careful when using a speakerphone because a. the service is expensive. b. it is distracting. c. the call can be traced. d. confidentiality can be violated.

Answer 1

1. Answer ; C) Jargon.
Reason ; In a particular organization or group or society with certain distinct that terms have been used to communicate and the other people will not apprehend those words. The other option given are not relevant to the question which is mentioned.

2. Answer ; D) all the above
Reason ; The above which are listed in the questions all refers the characteristics and the qualities of the active listening.By keeping so, there will be development and good progress in the interpersonal fellowship.

3. Answer ; D) 11 am.
Reason ; Among these two states there is a difference of around 3 hour, hence to make an he needs to call at 11 am and at the time the shop will be open for sale.

4. Answer ; D) personal

5. Answer ; B) depth of a sound

6. Answer ; C) articulation of sound

7. Answer; D) confidentiality can be violated.