Financial Information |
2015RM |
2014RM |
Total Turnover |
945000 |
900000 |
Turnover from special event |
300000 |
200000 |
Cost attributable to special event |
230000 |
120000 |
Total Profit |
169000 |
130000 |
Non -Financial Information |
2015RM |
2014RM |
Internal Business Process |
||
Average service delay at peak times |
25 minutes |
15 minutes |
Idle time |
486 minutes |
540 minutes |
Reported case for food poisoning |
7 |
4 |
Customer satisfaction |
||
Regular customer attending weekly |
15 |
9 |
Complimentary letters from satisfied customers |
4 |
1 |
Average expenditure per customer |
RM51 |
RM30 |
Learning and Growth |
||
Special Theme evening introduced |
2 |
0 |
New entries introduced in the menu |
2 |
4 |
Total proposals submitted to cater for special events |
8 |
3 |
25 MARKS) bay is uptown restaurant overlooking the ocean. It serves a variety of cuisines, including...