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Problem 5-52 High-Low Method, Scattergraph (LO 5-4) Cubicle Solutions sells productivity software such as word processors, spb. Draw a scattergraph relating call center costs to the number of support calls. Instructions: 1. On the graph below, use th

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Answer #1
 
a)
1) High Low method
Step 1 Month Support Calls Call Center Cost
High Month 5 58 710
Low Month 1 40 $521
Difference 18 189
Step - 2 Variable cost per support call = 189/18 $10.50
Fixed Cost
Fixed cost = Highest activity cost – (Variable cost per unit x Highest activity units)
Month 5 = 710 + ($10.50 x 58 calls) $101.00 thousands
Step -3 Fixed Cost per month $101.00 thousands
Cost Equation = $101 + $10.50 per support call

$700 6020 286 0 Og 595 $600 5738.00 OROSO $500 Call centre Cost O - Call Center Cost Linear (Call Center Cost) Series Call C

CALL CENTER COST o Month Qonth Month 9 O Month 6 O20 O 595 097lonth 12 Month 4... O Month 1 Call centre Cost 0 10 20 30 40 50 60 70 Support Calls

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