Question

Cardinal Corporation is preparing its balanced scorecard for the past quarter. The balanced scorecard contains four​ perspectives: financial,​ customer, internal business​ process, and learning and growth.   

Cardinal Corporation
Balanced Scorecard Report
For Quarter Ended December 31
Perspective:				Goal
Objective KPI		Goal	Actual	Achieved?
Financial:
Customer:

Through its strategic management planning​ process, CardinalCardinal Corporation has selected two specific objectives for each of the four​ perspectives; these specific objectives are listed in the following table.

Specific Objective
1.	Increase sales of core product line.
2.	Increase plant safety.
3.	Improve employee product knowledge.
4.	Increase market share.
5.	Improve production efficiency.
6.	Increase the number of customers.
7.	Increase gross margin.
8.	Improve employee job satisfaction.

Cardinal Corporation has collected key performance indicators​ (KPIs) to measure progress toward achieving its specific objectives. The following table contains the KPIs and corresponding data that

CardinalCardinal

Corporation has collected for the past quarter.

KPI	Goal	Actual
Hours of employee training provided	2,300	2,200
Number of units produced per hour	7.4	7.2
Sales revenue growth—core product line	$2,350,000	$2,250,000
Employee turnover rate (# of employees leaving the company/# of total employees)	3%	5%
Gross margin growth percentage	23%	27%
Number of customers	145,000	130,000
Number of plant accidents	2.0	4
Market share percentage	16%	15%

Cardinal Corporation is preparing its balanced Scorecard for the past quarter. The balanced Scorecard contains four perspectives: financial, customer, internal business process, and learning and growth. A (Click the icon to view the specific objectives.) (Click the icon to view KPIs and corresponding data.) Read the requirement. Cardinal Corporation Balanced Scorecard Report For Quarter Ended December 31 Perspective: Objective KPI Goal Goal Achieved? Actual Financial:

Answer 1

Cardinal Corporation
Balanced Scorecard Report
For Quarter Ended December 31
Objective KPI		Goal	Actual	Achieved?
Financial:
1	Sales revenue growth—core product line	$       2,350,000	$       2,250,000	No
7	Gross margin growth percentage	23%	27%	Yes
Customer:
4	Market share percentage	16%	15%	No
6	Number of customers	145000	130000	No
Internal business​ process:
2	Number of plant accidents	2	4	No
5	Number of units produced per hour	7.4	7.2	No
Learning and growth:
3	Hours Of employee training provided	2300	2200	No
8	Employee turnover rate	3%	5%	No