Question

1. Division of labor among employees is the result of the differentiation process. True. False

2. Under Kennedy Airport’s operating model, management of the six terminals is the responsibility of the Port Authority of New York and New Jersey. True. False

3. Logan Airport and JFK airports are both managed by private companies. The management companies are simply trying to create value for their shareholders. This is why both airports shut down for three days in January of 2018 when a massive snow storm hit the east coast of the United States. Management of the airports defended their actions by saying their responsibility was to their shareholders not the traveling public. True. False

4. Steve Jobs was the first manager to highlight the importance of social ties and a sense of belonging in the workplace. True. False

5. The management style used to run Logan International Airport and the conducting style of Riccardo Muti are exact opposites. True. False

6. The idea that top management should design an organization with as few levels of authority as is needed to conduct the business of the organization in an efficient and effective manner is known as the minimum chain of command.True. False

Answer 1

Answers

1. False - Division of labor among employees is the result of the job design process and not differentiation process

2. True - The entire airport, having 6 terminals is operated by the Port Authority of New York and New Jersey

3. False - Logan Airport is managed by the Massachusetts Port Authority, also known as Massport whereas JFK is managed by the Port Authority of New York and New Jersey. Both of these are public authorities.

4. False - Steve jobs wasn't known to be a people's manager. He had a blunt, straight forward approach and did not believe in developing social ties to grow in an organization. He was known to focus only on merit and excellence.

5. True - Logan airport is managed by collective decision making and is known to not really have an ultimate decision maker whereas Riccardo Muti orchestrates an orchestra, hence known to be quite fiery in his single handed approach of conduct. Therefore, the styles are exact opposite of each other.

6. True - Minimum chain of command refers to the concept of having fewer levels of hierarchy in the system, thereby leading to quick decision making and hence, efficiency.