Question

1) Making use of the _______ can help an active listener pause to reflect on what the other person is saying and try to find major themes or meanings in what is being communicated.

A. impulse to respond immediately

B. verification opportunity

C. validation pause

thinking-speaking differential

2) At the end of a monthly staff meeting of the employees he manages, Pico should

A. ask if anyone has anything else they'd like to discuss. B. bring up a topic that wasn't included on the agenda. C. pause to respond to a text message from his own supervisor. D. summarize the points that were discussed.

3) In contrast to other types of teams, _______ are responsible for implementing solutions as well as recommending them.

A. cross-functional B. self-directed C. process-improvement D. project 4)   Elizabeth can be counted on to question the direction in which the team is moving and offer an alternative that sounds a bit risky. Her team members respect her as a/an      A. challenger. B. encourager. C. obstructer. D. deviant.

Answer 1

1) C

Validation pause can help an active listener pause, thinking-speaking differential reflect on what the other person is saying.

Active listening techniques can use to help you become a more effective listener.

Pay attention.

Use your own body language & show that you are listening

Ask questions to clarify the point.

Don't inturrupt with the counter arguments.

To be an active listener it takes lot of concentration and determination.