Question

This is Sarah at AnyTown Lab with a STAT Noemi Rodri is fe WBC count is 18,000. Please notify Dr. Walden immedia the answering he patient's name is Noemi Rodriguez, date of birth Noaboratory November notify Dr. Walden immediately. The laboratory hbe Messige as Au on November 16. The ovember and her W is 800-555-3333 and my ex ion is 255. if she has any questions, please have herg phone give me a call. Thanks Who should receive this message? Questions to ask Sarah: . What action should be taken? . Janie Haynes consistently arrives at the clinic between 15 and 45 minutes late. She always has a" ecase, but she could be on time for her appointments if she had better time management skills. The office manager has mentioned to Paula, the receptionist, that Janie is to be scheduled at 4:45 pm and if she is late, she will not be seen by the provider. Paula books Janie's next three appointments at that and Janie actually arrives early. However, on the fourth appointment, Janie arrives at 5.50 , and knows that it is her responsibility to tell Janie that she cannot see the provider. . How does Paula handle this task? What are the options for Paula?

Answer 1

2, ** Medical Assistant responsible for reviewing the lab reports and inform to the physician if it is abnormal test results..lab reports are delivered to the medical office by fax,mail,courier,electronically from the lab computer to the medical office..Abnormal reports marked as STAT and reported immediately to the medical office..
** Questions to ask sarah regarding when did the lab reported the results and when it was done..the referring provider's name , address and identification number..
** As soon as received the results medical assistant should attach the report to the patient's chart for the provider to review and the medical assistant should be alert if any abnormal reports received..it should be reported immediately to the physician for further action..
3, ** Late patients can affect the practice schedule and it affect the amount of time physician can spend with them especially in clinic schedule..It is mot usual option when declining to see a patient..It can be downright unethical and can cause legal problem..Explain clearly to the patient regarding next schedule with warning letter..
** They should be treated as no-show patients..The paula's option to patient like sent a warning letter for first and second offenses..and for third offenses they should be dismissed if the problem continues..fourth offenses they must find another provider..