Question

ntracts 5. Marc canceled his Comcast cable service. When the cable guy removed the Com- cast equipment, he mistakenly left behind a modem worth $220. By some this amount was sent to a collection agency. Upon discovering the error. Mare returned the modem to Comcast, which promised to correct his account. But the mistake remained on Marc's credit report. Because of the error, Marc had to pe an additional $26,000 when he refinanced his mortgage. Did Comcast violate in duty of good faith? mix-up,

Answer 1

Yes, Comcast violate its duty of good faith.

When Marc canceled his Comcast cable service, a cable guy came to remove the Comcast equipment. It is the duty of the cable guy to take all the necessary equipment but he missed out and forgot to take a modem. When Comcast found that a modem was missing, they should have immediately asked Marc for it. If he says he doesn't have it then Comcast should charge that amount from him.

Marc returned the modem to Comcast after he discovered that it was not taken back. And Comcast promised to correct the error but they didn't. It was Comcast's mistake of not correcting the error in Marc's credit report. Because of which, Marc had to pay additional $26000 when refinanced his mortgage.

Comcast did not fulflll its duty in this entire process.