Question

Effective leaders are able to get people to do their bidding by:

QUESTION 42

1. In dealing with a complaint of sexual harassment from one of your employees:

	A.	Turn the complaint over to your security department for investigation.
	B.	Ask the accuser to put the complaint in writing, citing details of time, place, nature, witnesses, etc.
	C.	Send the complaining employee to human resources.
	D.	Counsel the complaining employee to go back to work and let you know if the harassment occurs again. Counsel the complaining employee to go back to work and let you know if the harassment occurs again.

QUESTION 43

1. Effective leaders are able to get people to do their bidding by:

	A.	Suggesting that higher management will be displeased with them all if a specific something does not get done right.
	B.	Reminding employees that there is pressure on all of them to produce.
	C.	Suggesting that we all owe our compliance to the organization for having provided out means to a living.
	D.	Showing them by example the way certain things should be done.

QUESTION 44

1. Communication can be defined as?

	A.	The process by which employees can convey grievances to upper management
	B.	The organized method in which information is transmitted to subordinates
	C.	The process of establishing clear lines of command
	D.	The transmission of information from person to person

QUESTION 45

1. One of the often-encountered triggers of violence is the layoff or firing of someone of whom a violent tendency might never have been recognized.

True

False

QUESTION 46

1. In improving communication with one’s organizational superior, the supervisor should consider:  

	A.	On a regular basis, becoming as visible to the boss as possible.
	B.	Structuring communications to make it as easy as possible for the boss to respond.
	C.	Regularly supplying the boss with a written list of questions the supervisor would like to have answered.
	D.	Making certain that the boss learns of everything transpiring at the department level whether large or small

QUESTION 47

1. Although “leader” and “manager” are synonyms in dictionaries and thesauruses, they seem to convey different meaning in many of their organizational uses.

True

False

QUESTION 48

1. In dealing with communication transmitted by way of the grapevine, the first-line supervisor should:

	A.	Consider it the most reliable form of information transmission in the organization.
	B.	Take all necessary steps to prevent your employees from participating in grapevine transmissions.
	C.	Tune in and listen to what the grapevine is carrying and learn from it.
	D.	Consider what flows along the grapevine as irrelevant to anything of importance.

QUESTION 49

1. If a supervisor finds himself/herself overwhelmed with pressure and stress, he should do what?

	A.	Seek advise and support from his staff so that they can begin to alleviate the stress
	B.	Refuse to take on new work, no matter who it is coming from
	C.	Consult his supervisor and advise him of the problem so that priorities can be set
	D.	Schedule indefinite time off so that he can avoid further stress

QUESTION 50

1. Sexual harassment is less prevalent in health care institutions than in most other environments.

True

False

Answer 1

42. In dealing with a complaint of sexual harassment from one of your employees ask the accuser to put the complaint in writing, citing details of time, place, nature, witnesses. Option B is the correct answer

43. Effective leaders are able to get people to do their bidding by showing them by example the way certain things should be done. Option D is the correct answer.

44. Communication can be defined as the organized method in which information is transmitted to subordinates. Option B is the correct answer.

45. One of the often-encountered triggers of violence is the layoff or firing of someone of whom a violent tendency might never have been recognized. The given statement is true.

46. In improving communication with one’s organizational superior, the supervisor should consider structuring communications to make it as easy as possible for the boss to respond. Option B is the correct answer.

47. Although “leader” and “manager” are synonyms in dictionaries and thesauruses, they seem to convey different meaning in many of their organizational uses. The given statement is true.

48. In dealing with communication transmitted by way of the grapevine, the first-line supervisor should tune in and listen to what the grapevine is carrying and learn from it. Option C is the correct answer.

49. If a supervisor finds himself/herself overwhelmed with pressure and stress, he should consult his supervisor and advise him of the problem so that priorities can be set. Option C is the correct answer.

50. The given statement is false. Sexual harassment is not less prevalent in health care institutions than in most other environments