The flow in the ER dia is as following
- Client lodged a compliant/ request ( client as entity)
- A ticket is generated with a code . ( ticket as entity/ code as action ) Problem code will work as primary key.
- The code then works as a primary key for the differentiation process. This branch will have it's end at unassigned (entity) and distribution 2 ( action ) .
- One to many relationship in distribution to specialist, and many to one relationship in specialist to resolved status.
- For specialist (entity) the problem code will work as foriegn key and the ticket would be distributed on the basis of code. (One specialist might handle various codes)
- Last entity would be resolved with ticket being closed as action.
We have used Crows Foot notation:
An IT support organization within a large company wants to develop a relational database to keep...
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