Question

QUESTION 9 An operations manager is NOT likely to be involved in: O work scheduling to meet the due dates promised to customers. the quality of goods and services to satisfy customers' wants and needs. the identification of customers' wants and needs. maintenance schedules. the design of goods and services to satisfy customers' wants and needs, 1 no

Answer 1

Question 9: C) The identification of customer's wants and needs.

Question 15: C) 9.6 covers/hr.

Explanation:

Decrease in productivity = 20%

Now, they can produce 120 covers at 80% productivity i.e. 96 covers in a time period of 10 hours. This states that the productivity has decreased from 12 covers per hour to 9.6 covers per hour.

Question 19: B) It has not changed

Explanation:

Production level in two 10 hours shift is 500 boxed in 20 hours i.e. 25 boxed per hour of operation. Production level in the new system of three 8 hours shift has increased to 600 boxed in 24 hours i.e. 25 boxes per hour. This states that the productivity has not changed with the changed level of operation.

Question 20: E) Decrease Input by 15%

Explanation:

Let us assume a level of operation of 100 units of input for 100 units of output as standard productivity level of 100% and evaluate all the possible scenarios given

(a) Decrease input by 10% and increase output by 3% i.e. 103 units of output for 90 units of input. Productivity level will be 114.44% (103/90)

(b) Increase output by 10% and decrease input by 3% i.e. 110 units of output for 97 units of input. Productivity level will be 113.4% (110/97).

(c) Increase output by 15% i.e. units of output for units of input. Productivity level will be % (115/100)

(d) Increase both input and output by 5% i.e. 105 units of output for 105 units of input. Productivity level will be 100% (105/105)

(e) Decrease input by 15% i.e. 100 units of output for 85 units of input. Productivity level will be 117.65% (100/85)

Hence the answer is justified.