Question

research on is HP Deskjet 930c. Answer the following questions:

Your computer displays a message to replace the ink cartridge. You replaced the cartridge, but the message is still displayed. Also you notice that the resume light on printer is blinking. Search the HP website and locate the troubleshooting steps to solve the problem.

1.What is the first thing HP suggests you do when you see the errors?

2.One thing HP suggests is to clean the cartridge contacts. List the steps to clean the cartridge contacts:

3.If the problem isn't fixed, HP suggests you clean the cartridge contacts again, this time using a cotton swab dipped in what?

4.What types of problems are addresses for this printer on the website?

Answer 1

Your computer displays a message to replace the ink cartridge. You replaced the cartridge, but the message is still displayed. Also you notice that the resume light on printer is blinking. Search the HP website and locate the troubleshooting steps to solve the problem.

1.What is the first thing HP suggests you do when you see the errors?

Ans- The first thing HP suggests to do when you see the errors is that removing the ink cartridges and resetting the printer can clear the error message.

Steps to remove ink cartilage and resetting the printer.

1. Turn on the printer.
2. Wait until the printer is idle and silent before you continue.
3. Disconnect the USB cable from the rear of the printer. If your printer has a network or wireless connection, leave it connected.
4. Remove the ink cartridges from the printer.
5. With the printer turned on, disconnect the power cord from the rear of the printer and from the wall outlet or power strip.
6. Wait at least 60 seconds.
7. Plug the power cord back into the wall outlet.(NOTE:HP recommends connecting the printer power cord directly to a wall outlet).
8. Reconnect the power cord to the rear of the printer.
9. Turn on the printer, if it does not automatically turn on.
10. The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.
11. Wait until the warm-up period finishes and your printer is idle and silent before you proceed.
12. Reinsert the ink cartridges, and then close the ink cartridge access door.
13. If you receive a prompt to print a calibration page, do so.
14. If you disconnected the USB cable, reconnect it to the rear of the printer.
15. Try to print.

2.One thing HP suggests is to clean the cartridge contacts. List the steps to clean the cartridge contacts.

Ans - Step - 1 : Remove the HP Inkjet print cartridges

1. Turn the HP Deskjet 930c series printer on and lift the printer’s top cover. The HP Inkjet print cartridges move to the center of the printer.

2. After the HP Inkjet print cartridges have moved to the center of the HP Deskjet 930c series printer, unplug the power cord from the back of the printer.

3. Remove the print cartridges and place them wide side down on a piece of paper.

warning:

Keep new and used print cartridges out of the reach of children.

caution:

Once the HP Inkjet print cartridges have been removed, make sure that they are not outside of the HP Deskjet 930c series printer longer than 30 minutes.

Step 2 : Clean the HP Inkjet print cartridges

1. Grasp the top of the black HP Inkjet print cartridge.

2. Dip a clean cotton swab into distilled water and squeeze any excess water from the swab.

3. Clean the face and edges of the print cartridge as shown. Do not wipe the nozzle plate.

   Be careful not to touch the ink nozzles on the bottom of the print cartridge or the copper contacts on the back of the print carriage. Touching these parts of the HP Inkjet print cartridge can result in clogs, ink failure, or bad electrical connection.

4. Hold the HP Inkjet print cartridge up to the light and inspect for fibers on the face and edges. If fibers are still present, repeat Steps 2 and 3.

5. Repeat Steps 1 through 4 with the cartridge using a clean, moistened cotton swab to avoid any contamination.

Step - 3 : Clean the HP Inkjet print cartridge cradle

1. Assume an eye-level position with the HP Deskjet 900c series printer.

2. Locate the cradle that held the HP Inkjet print cartridges.

3. Using clean, moistened swabs, wipe the underside of each wall of the carriage where fibers may collect and come in contact with the paper. Repeat until no ink residue is seen on a clean swab

Step 4 : Reinstall the HP Inkjet print cartridges

1. Reinstall the HP Inkjet print cartridges and close the top cover of the HP Deskjet 930c series printer.

2. Load white paper into the IN tray.

3. Reinsert the electrical power cord into the back of the HP Deskjet 930c series printer.

4. Print a test page by following the steps below:

   • If using Microsoft(R) Windows: Open the HP Deskjet 930c series Toolbox, click the Printer Services Tab, and Print a Test Page.

   • If using a Macintosh: Double-click the HP Deskjet 900 series Utility icon in the Utilities folder on the main directory of the hard drive. Click the Test tab, then the Test button.

   • If a network: Press and hold the RESUME button for approximately four seconds with the HP Deskjet 930c series printer on.

3.If the problem isn't fixed, HP suggests you clean the cartridge contacts again, this time using a cotton swab dipped in what?

Ans - HP suggests you clean the cartridge contacts again, this time using a cotton swab dipped in distilled water.

4.What types of problems are addresses for this printer on the website?

Ans - The following problems are addresses for the HP Deskjet 930c on the website.

• Ink Cartridge Errors
• Firewall Blocking Driver Install or Printer Function (Windows)
• Is Windows on My Computer 32-bit or 64-bit?
• Print Jobs Stuck in Queue Troubleshooting
• Printer Not Found During Driver Setup (Mac)
• Printer Not Found During Driver Setup (Windows)
• Printer is Offline (Windows)
• Printer is Offline or Not Responding (Mac)
• Solving Paper Size Mismatch errors
• Uninstalling HP Printer Software (Mac)
• Windows 10 Built-in Driver Failed to Install
• Blinking Lights on the HP Deskjet 900 Printer Series