Question

e) None of the above is true. Q#15. Which of the following statements is true? a) Training of Service Personnel is a criterion for evaluating the explicit services feature of the service package. b) The fact that services are labor intensive ensures that the service is fair and equal for all customers. c) From a marketing perspective, services, unlike goods, involve transfer of ownership. d) Little or no interaction between customer and service provider is required when the service is customized. e) None of the above is true. DATA FOR QUESTIONS 16, 17, 18, and 19 ......... LeRoy Chicken Enterprises advertises "lite" chicken with 30 percent less calories. The process average of the distribution for "lite" chicken breasts is 500 calories, with a standard deviation of 25 calories. Fifteen random samples— each having six chicken breasts--are taken to measure chicken calories. LeRoy hires a friend, Boris, to make certain that the process remains under statistical control. A three-sigma quality standard

Answer 1

Ans b The fact that services are labour intensive ensure that the services is fair and equal for all customers.

Services requires more care from the service providers and that services should be non biased and same for all customers in fair practice.