_____ is the degree to which the bad-news message receiver can alter the outcome.
| Controllability |
| Severity |
| Likelihood |
| Agility |
| Adaptability |
.
Juana wants to reject her colleague's idea. To deliver this bad news effectively in writing, she must:
| use a lot of jargons in her message. |
| use a simple design for her message. |
| avoid the use of buffer statements. |
| ensure that the message looks extremely slick. |
| use a direct message structure over an indirect message structure. |
The degree to which the bad-news message receiver can alter the outcome is controllability: Bad news message is the term used for the messages that are unpleasant, or that can make the receiver sad, upset or angry. The message may cause resentment or rejection in the receiver. So the message should be drafted in such a way that it would have the least negative impact on the receiver and on the receiver’s side, controllability is the factor that can alter the outcome and reduces the chances of any wrong action by the receiver.
Juana wants to reject her colleague's idea. To deliver this bad news effectively in writing, she must use a simple design for her message: Every bad news message should have the following five components to handle the inappropriate responses: the opening, the message, the support, the alternatives and the close. So it should be clear and brief and the reason behind such decision or situation should be mentioned. The closing should always be consoling and reassuring that may soothe the receiver.
_____ is the degree to which the bad-news message receiver can alter the outcome. Controllability Severity...
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