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NEED ANSWER ASAP / ANSWER NEVER USED BEFORE It is very important that we objectively measure...

NEED ANSWER ASAP / ANSWER NEVER USED BEFORE

It is very important that we objectively measure the progress of our strategic initiatives. This measurement involves use of critical success factors (CSFs) and metrics. What is the relationship between the two? Can you give an example of one CSF and the metric(s) that might be used with it?

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Critical success factors ( CSFs) are the elements mandatory to achieve success by the organization. For example, Success of a telecom company will be dependent upon its spectrum quality. Here , spectrum will be a CSF. Metircs are utilized to measure the key performance indicators ( KPIs) associated with CSF. Hence, numerically identified CSF requires metrics to be categorized. Examples for metrics will be sales turnover, sales revenues, profit etc.

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