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Develop a case study analysis in the following format

Relevance of the case study to my work environment
- application
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CASE 4-1 Tambrands Overcoming Cultural Resistance Tampax, Tambrandss only product, is the best-selling tampon in their virginity if they use a tampon. When they go to the beach in the world, with 44 pencent of the global market North America and tiny bikinis, tampons arent their choike. Instead, hordes of women Europe account for 90 percent of those sales. Company earnings use pads and gingerly wrap a sweater around their waist. Now, the dropped 12 percent to $82.8 million on revenues of $662 million number 1 tampon maker hopes a bold new ad campaign will help Stakes are high for Tambrands because tampons are basically all it change the mindset of Brazilian women. Of course. youe not going sells, and in the United States, which currently generates 45 percent of tose your virginity reassures one cheerful Brazilian woman ina Tanbrandss sales, the company is mired in competition with such new television ad. Tambeandss risky new ads are just part ofa high- vals as Playtex Products and Kimberly Clark. Whats more, new users stakes campaign to expand into oveneas markets where it has long are hard to get because 70 percent of women already use tampons. faced cultural and religious sensitivities. The new ads fieature local In the overseas market, Tambeands officials talk glowingly fa women being surprisingy blunt about such a personal product. In huge opportunity. Only 100 million of the 1.7 billion eligible women China, another challenging market for Tambrands, a new ad shows in the world current y use tampon ln anning for expansion into a Chinese woman insสt ng a tanapon into a test tube filled with blue a gobal market. Tambrands divided the world into three clustes watt. No worries about leakage dedares another based not on grography but on how resistant women are to using tampons. The goal is to market to each cluster in a similar way In any country, there are boundaries of acceptable talk. We want to go just to the let of that, says the creative director of the Most women in Cluster I,includingthe United States, the United New York advertising agency that is creating Tambrandss S65 mil Kingdom, and Australia, already use tampons and may feel they on ad campaign worldwide. We want them to think they have know all they need to know about the product. In Cluster 2, which not heard frankness like this before. The agency planned to laanch includes countries such as France, Isracl, and South Africa, about new Tampax ads in 26 foreign countries and the United States 50 percent of women use tampons. Some concerns about virginHowever, being a single-product company, it is a risky proposition ity remain, and tampons are often considered unnatural products or Tambrands to engage in a global campaign and to build a global that block the flow. Tambrands enlists gynecologists endorsements distribution network all at the same time. Tambrands concluded to stress scientific research on tampons. Potentially the most lucrathe company could not continue to be profitable if is major tive group-but infinitely more challenging-is Cluster 3, which market was the United States and that to launch aglobal marketing indudes countries like Bral, China, and Russia. There, akong with program was too risky to do alone. tackling the virginity issue. Tambrands must also tell women how to use a tampon without making them feel uneasy While the ars PROCTER &GAMBLE ACQUIRES ing messages differ widely from country to country, Tambrands is pons. The ads in each standing outside declaring the tampon message, some clutchingt a blue box of Tampax. They end with the same tagline, Tampax. Women Know While marketing consultants say Tambrands egy is a step in the right direction, some caution that tampons are from toxic shock syndrome. Procter&Gamble plans to sell Tampax one of the most difficult products to market worldwide country show consecutive shots of woen The company approached Procter & Gamble about a buyout, and the two announced a $1.85 billion deal The move puts P&G back in the tampon basiness for the first time since its Rely brand was pulled in 1980 after two dozen women who used tampons died strat- as a complement to its existing feminine-hygiene products particu- arly in Asia and Latin America. Known for its innovation in such mundane daily goods as disposable diapers and detergent, P&G has grown in recent years by acquiring products and marketing them GLOBAL EXPANSION The greatest challenge in the global expansion of tampons is to internationally. Becoming part of P&G-a world-dass company address the religious and cultural mores that saggest that insertion with global marketing and distribution capabilities will accelerate is fundamentally prohibited by culture, says the managing direc he global growth of Tampax and enable the brand to achieve its tor of a consulting company The third market [Cluster 3] looks l potential. This will allow us to take the expertise weve gained like the great frontier of tampons, but it could be the sedutive in the feminine protection business and apply it to a new market noose of the global expansion objective with Tampax. Market analysts applauded the deal P&G has the The companys new global campaign for Tambrands is abig worlkdwide distribution that Tampax so desperately needs, said a shift from most feminine protection product ads, which often show stock market analyst. Tambrands didnt have the infrastructure to frhky women dressed in white pants biking or turning cartwheeb, tap into growth in the developing countries and P&G does of comfort. The new campaign features local women talking frankly about what had been a taboo P&G CREATES A GLOBAL MODEL subject in many countries. A recent Brazilian ad shows a close-up of a tampon while the narrator chirps, Is sleek, smooth, andre Despite the early promise that Brazil seemed to offer with its ally comfortable to use beach culture and mostly urban population, P&G abandoned For years Tambrands has faced a delkcate hurdle selling TasTambrandss marketing efforts there as too expensive and slow pax tampons in Brazil because many young women fear theyll lose growing. Instead, it set out to build a marketing model that it could
export to the rest of the globe. P&G began studying cities in Mexico differences too Theres a party culture where women seem com- and chose Monterrey, an industrial hub of 4 million people-with fortable with their bodies in skimpy skirts and cingy pants 1.2 million women as its target customers-as a prime test spot. Research and focus groups of Mexican women in Monterrey vertising could be racier in Venezuela. One slogan, though, mis resulted in a new marketing approach based on education. This attitude led P&G marketers to conclude that Tampax ad fired. On a list of common misconceptions, headed by will I lose Everywhere we go, women say this is not for senoritas says mvirginity? P&G wrote. La ignorancia es la madre de todo los shia Davila, P&Gs marketing director for Tampax Latin America. mito, which tran lates as-ignorance i the mother of all nayths: Theyne using the Spanish word for unmarried women as a modest Focus groups were ofended In a Latin culture, ignorance and expression for young virgins. This concern crops up in countries mother dont go together. The title was scrapped that are predominantly Cathollic, executives say. In Italy, for in stance, just 4 percent of women use tampons. P&G is finding that Reglas, for billboards, buses, and magazines. The company knows in countries where school health education is limited, that concept that Venezucan women will catch the pun: reglas is the slang is difficult to overcome. P&G marketers say they often find open they use for their period, but the ad also translates as Its time to boxes of tampons in stores-a sign, P&G says, that women were change the rules curious about the product but unsure as to how it worked In the end, they unveiled ads like Es Tiempo De Cambiar Las Hanging out in blue jeans and tank tops and sipping Diet Pepsi GETTING THE MESSAGE ONLINE on a recent afternoon, Sandra Trevino and her friends seem very much in tune with American culture. But the young women are get P&G has aways been an early and aggressive adopter of new media, ting a lesson in Trevinos living room on how to use a product that isdating back to radio and television.Continuing in this vein, Procter commonplace in the United States-and is a mystery to them. & Gamble is stepping up its Internet activity to use the Web as a Were giving you the opportunity to live differently those days marketing medium P&Gs idea is to attract consumers to interac- of the month, Karla Romero tells the group. She holds up a chart ive sites that will be of interest to particular target groups, with the of the female body, then passes out samples to the 10 women. Tamhope of developing deeper relationships with consumers. Its first pons will bring freedom and discretion, Romero says. For me, its step was to launch a website for teenage girls with information on the best thing that ever happened. A few the women giggle. puberty and relationships, promoting products such as Clearasil, Romero is on the front lines of a marketing campaign for one of the Sunny Delight, and Tampax. The website, www.beinggirlcom, was worlds most in-the-cdloset products. Procter& Gamble Co pays designed with the help of an advisory board of teenage girls. Romero to give a primer on tampons in gatherings that resemble This site has been espanded to include an online interactive com- Tupperware parties. munity for teen girls between 14 and 19 years of age, which urges Romero and other counselors run through a slide show about eenage girls to get the most out of life. The site indudes a variety the stages of puberty. She pours blue liquid through a stand-up of subjects that interest teen girk, as well as an interactive game that model of a womans seproductive tract so the girls can see what lets gids pick from five availableeffortless boyfriends, Characters happens inside their bodies when they have their periods. They ran from Mysteries and Arty to Sporty. The chosen boyfriend see the tampon absorb the blue fluid. Romero points to the hymenwill send confidence-boosting messages and provide girls with a se on the model and explains they wont lose their virginity with a ries of Effortless Guides to things like football. lf the girl gets bored tampon. Still, when Maria brought home a sample from another of her boyfrimd, she can dump him using a variety of excuses, such session a few months ago, my mother said dont use them, shes sot you, its meand choose another. As one company source reported. While the 18-year-old can be rebellious-she wears a tinteractive Web sites have become the number one medium tiny tank top, heavy blue eye shadow, and three gold studs in each and boys are the number one topic for teenage gids ear-she shares her mothers doubts. You can lose your virginity The norm here is to marry as a virgin, she says. A feature of the site, urban myths, discusses many of the con- and related products. Visit www. cerns about the use of tampons In addition to in-home demonstrations, counselors in navy beinggirl.co.uk for the British market and www.beinggirl.co.in pantsuits or doctors white coats embroidered with the Tampax or a comparable site for India Hindustan Lever has a similar logo speak in stores, schools, and gyms-anywhere women gather. campaign built around the Sunsilkgangofgirls community portal One counsclor met with 40 late-shift women workers in a cookie factory at midnight. )for its products Counselors are taught to approach the subject in a dignifed PUBLIC HEALTH FOR YOUNG GIRLS and sensitive manner. For example, they avoid using the word tampon, which is too close to the Spanish word tampone, mean In those markets where the Web is not readily available to the tar- ing plug, P&G calls its product an internal absorbent or simply get market, a more direct and personal approach entails a health Tampax. and education emphasis. The P&G brands Always and Tampax Ahhough tampons currently account for just 4 percent of the hv joined forces with HER0, an awareness building and fund- total Mexican market for feminine-protection product early results raising initiative of the United Nations Association to launch the ndicate P&Gs investment is paying oll. Sales for Tampax tripled in the first 12 months after the new program was l Procg Futures program( signed to hely give girls in Africa a better chance at an education. Girls living in sub Saharan Africa often miss up to four days of its next market because it is relatively small-23 million peopleschool each month because they lack the basic necessities of sani- and its population are mostly urban. P&G gathered women in tary protection and other resources to manage their periods. Ac- Caracas for focus groups where they expressed some cultural simi crding to research, 1 in 10 school-age African girls do not attend larities with their Mexican counterparts, emphasiring the snctity school during menstruation or drop out at puberty because of the of virginity. Bat the tropical weather fostered some promising lack of dlean and private sanitation facilities in schools If a girl Based on the success in Mexico, P&G picked Venezucla to be
has no access to protective materials or if the materials she has are unreliable and cause embarrassment, she may be forced to stay at home. This absence of approximately 4 days every four weeks may 3. For each of the three clusters identified by Tambrands, iden- tify the cultural resistance that must be overcome. Suggest result in the girl missing 10 to 20 percent of her school days 4. In reference to the approaches you identified in Question 3, is Working with HERO, the Protecting Futures is a comprehen sive care program which brings puberty education, a traveling healthcare provider for all the children at these schools, nutritious feeding programs, educational support services, a pad distribution program, and significant construction projects to add restrooms and upgrade the school buildings. Support for this program is part of the P&G corporate cause, Live, Learn, and Thrive which has there an approach that can be used to reach the goal of mar- keting to each duster in a similar way? 5. P&G is marketing in Venezuela with its Mexican model. same model? Discuss. . A critic of the Protecting Futures program comments, If you believe the makers of Tampax tampons, theres a direct link between using Western feminine protection and achiev ing higher education, good health, clean water and longer life. Comment. In addition, Tampax and Always brands help sponsor the HERO Youth Ambassador program (www.beinggirl.com/hero) the United States were selected to become Youth Ambassadors and travel to Namibia and South Africa to work on the Protecting Futures program. Their personal experiences were documented in Sources: Yumiko Ono, Tambrands Ads Aim to Overcome Cultural and Religious Obstacles The Wall Street Journal March 17, 1997, p. B8 Sharon Walsh, Procter& Gamble Bids to Acquire Tambrands Deal Could Expand Global Sales of Tam- age and empower all teens to become global citizens. All of this pax, The Washington Post, April 10, 1997 р. Ol: Ed Shelton.P&G to Seek Web effort is done with the idea that better health education and the Friends, The European, November 16, 1998, p 18; Emily Nelson and Miriam Jordan a series of webisodes airing on b to help encour Sensitive Export: Seeking New Markets for T use of the companys products will result in fewer days absent from The Wall Street Journal, December 8, 2000, p. Al: Weekend Edation Sunday (NPR) March 12, 2000Its Hard to Market the Unmentionable. Markeng Week, March 13, 2002, p. 19, Richard Weiner, A Candid Look at Menstrual Products-Advertising and Public Relations, Public Rdations Quarterly, Summer 2004; Procter & Gamble and Warner Bros. Pkctures Announce Sisterhood between New Movie and Popu- school and, thus, better education for female students. QUESTIONS 1. Evaluate the wisdom of Tambrands becoming part of Procter &lar Teen Web Site PR Newswire, June 1, 2005, Tampax Aims to Attract Teens Wath New Effortless Message, Revolution (London), May 2006: ts Back: Dotcom Fund ing Has Jumped 10 Times to $166 Million, Business Today, May 2006, Emerging Markets Force San Pro Makers to Re-examine Priorities, Euromonitor International 2. Tambrands indicated that the goal of its global advertising plan was to market to each cluster in a similar way Discuss this goal. Should P&G continue with Tambrandss original goal adapted to the new educational program? Why? Why not? November 2007: Tampax and Always Launch Protecting Futures Program Dedicated to Helping African Girls Stay in School: USA, Discussion Lounge, Africa, December 2007;Can Tampons Be Cool? Slate, http://www.Slate.com, January 15; 200 Where Food, Water Is a Luxury. Tampons Are Low on Priorities Winnipeg Free Press, February 10, 2008
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