Question

CH 22 #5

Check my work 5 Exercise 22-16 Performance measures-balanced scorecard LO A3 1.42 points USA Airlines uses the following performance measures. Classify each of the performance measures below into the most likely balanced Scorecard perspective it relates to. Select your answers using C(customer), P (internal process), / (innovation and growth), or F(financial). Skipped eBook Print 1. Percentage of late flights 2. Cost of leasing airplanes 3. Employee satisfaction survey ratings 4. Percentage of waste recycled 5. Number of reports of mishandled or lost baggage 6. Operating cash flow 7. Employee diversity training sessions completed 8. Accidents or safety incidents per mile flown 9. Percentage of on-time departures 10. Average ticket price 11. Percentage of ground crew trained 12. Time airplane is on ground between flights 13. On-time flight percentage 14. Net income References

Answer 1

Balance scorecard is the strategic performance measure tools . It is Duvded into Four perspection Financial , Innovation and growth , Customer , Internal Process.

Classifying activites based on the their perspective

1	Percentage of Late flight	C (Customer)
2	Cost of leasing airplans	F(F inancial )
3	Employee Satisfaction survey rating	P (Internal Procsess )
4	Percentage of waste recycle	P (Internal Process)
5	No of report of mishanddle or lost baggage	C(Customer )
6	Operating Cash flow	F(Financial)
7	Employee diversity training session complete	I (Innovation and growth)
8	Accident or safety incident per mile Flown	P ( Internal Process)
9	Percentage of on time departure	C( Customer)
10	Average ticket price	F (Financial )
11	Percentage of Ground crew trained	I (Innovation and Growth)
12	Time airplnes with ground between Flight	P(Internal Process )
13	On time Flight percentage	C(Customer)
14	Net Income	F ( Financial )