Question

Project management


rendezvous Solutions is famous for developing world-class banking solutions. Their recent project is about the development of an ATM. Stringent quality standards have to be followed which includes but not limited to rigorous auditing of all transactions, robust two-factor authentication, and ability to recover in case of software/ hardware errors and fraud detection/analysis.

The ATM system has been shipped to several large banks. One of your customers is complaining that your system does not adequately perform two-factor authentication. In fact, there is a potential vulnerability in the software that would allow a sophisticated attacker to withdraw money from other people’s accounts. In light of these issues, Rendezvous Solutions has decided to recall all the ATM systems, and perform a hardware/ software upgrade. Refer to Cost of quality, give an answer to the following:

Q1- In which category this cost will fall? Justify your answer.

Q2- What could be done in order to minimize or eliminate the cost incurred due to this situation?

Q3- What should be the scope of this project? Clarify answer?


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