Adam must try home to city from a business meeting in city B. One flight option...
What happened on United flight 3411?What service expectations do customers have of airlines such as United and How did these expectations develop over time? Thank You! In early April 2017, United Airlines (United), one of the largest airlines in the world, found itself yet again in the middle of a service disaster this time for forcibly dragging a passenger off an overbooked flight. The incident was to become a wake-up call for United, forcing it to ask itself what to...