Question

Metropolitan Bakery is a small chain of bakery stores based in Philadelphia, PA. Managing performance is an important role for a company that spends little in advertising and relies largely on word-of-mouth promotion. Employees at Metropolitan categorically must meet two standards: they must avoid no-call/no-shows and they must never be rude to customers. The company conducts performance appraisals on a regular basis; however managers tend to prefer less formal avenues such as offering feedback on-the-spot. Which performance standard is James likely to weigh more heavily than other standards in his evaluation of employee performance among bakery chefs? Job knowledge Customer service orientation Dependability O Appearance

Answer 1

Answer 1: Job Knowledge
For Baker Chef, it is imperative to have detailed knowledge about what they are doing. During Performance evaluation, James likely to focus on the Job Knowledge of Baker Chefs.

Answer 2: Customer Service Orientation
Front-of -the -house retails workers come directly in contact with the customers. As per standard set by Metropolitan, an employee can't be rude to their customers. It is imperative for a retail worker that they treat a customer with the utmost respect and provide the best possible service. In view of the above, James likey to focus on customer service orientation for retail workers.

Answer 3: Promote from within
Promote from within ensures the smooth transition and internal hires can quickly adapt to the new role as they are aware of the culture of the company. It also motivates employees to work harder and increase satisfaction and retention as well.