Question

Common reasons for ineffective team member behavior include:

	A.	Strong leadership and strong participation.
	B.	Lack of financial resources and misunderstanding of technology.
	C.	Lack of communication and misunderstanding of the team goals.
	D.	Great relationships and prior knowledge.

A company policy manual is posted and updated on an internal webpage. Employees must sign that they have read and understood the manual information. A conflict arises when one manager insists that employees should sign electronically, while another manager thinks that a paper form should be signed by employees. What conflict response pattern would be the most appropriate?

	A.	Collaboration
	B.	Compromise
	C.	Avoidance
	D.	Competition

If you disagree with a co-worker, what shouldn’t you do?

	A.	Keep the conversation focused
	B.	Listen to their point of view
	C.	Apologize
	D.	Bring up past issues

Answer 1

C. Lack of communication and misunderstanding of the team goals are the common reasons for an ineffective team member. Whereas the remaining ones can't be considered as common reasons in this context.

A. Collaboration conflict response pattern would be the most appropriate. As that would satisfy both the managers and would give the result in this case.

D. Bring up past issues is something that you shouldn't do if you disagree with a co-worker. Whereas the remaining ones can be done and would be helpful in such circumstances.