Question

Essentials of Quality

Chapter 1 - Exercise 2 (p22) Determine who are the customers for the following and classify the customers internal or external.

1. Manufactured goods that are sold to the wholesaler
2. Higher education
3. Financial statements prepared by the accounting department for use by company management
4. Applications for student housing filled out in the university admissions office and sent to resident life
5. Orders taken in a restaurant by a server and which are transmitted to the kitchen staff for preparation.

Answer 1

a) wholesaler ------ external

b) students -------- external

c) company management ----- interal

d) resident life ---- external

e) kitchen staff ----- internal