Lee Jones was recently promoted to manager of the Marketing Department at ABC, Inc., a manufacturer of furniture. The previous manager had been in the position for 20 years. Soon after taking control of the department, Lee recognized that it needed to be modernized and staffed with people capable of understanding current marketing methods and trends. As a result, he increased the department workforce from 3 employees to 10. Of the 10 employees, only 2 are over the age of 30. Tom is one of those older employees. He is 62 and has been with ABC, Inc. for 35 years.
When Lee first took over as manager, Tom was able to be helpful since he knew all about how the department had been run in the past and the clients they served. Lee considered Tom to be a capable employee, and after about a year, he promoted Tom to Assistant Manager.
Another change Lee made was to purchase new software for the purpose of record-keeping and data analysis. Tom expressed that he did not like the new system and preferred the old one. At first, Tom’s attitude didn’t create a problem because he had other work to do. But, over the next two years, further changes were made, and the old ways of doing things were replaced by new, more sophisticated methods. Tom refused to accept any of the new methods and slipped into doing only simple but time-consuming busywork.
Now, a new computer system is being acquired for the marketing department. Tom has emailed Lee saying that he wants no part of the new computer system, but wants to be manager of a new department that Lee has also been given responsibility for. In his email, Tom said he was tired of just doing routine busywork while the young employees got all the exciting work. Tom said since he had been with the department longer than any other employee, he should be given the first shot at this new position.
1. Who has failed, Tom or ABC, Inc.? Does the company owe something to Tom since he has been with the company for 30 years? Explain your responses to both questions.
3. If you were Lee, how would you handle this situation? In other words, what should Lee do about Tom?
4. What type of development programs, if any, would you recommend for Tom?
1. ABC, inc was failed, Tom. He had been their employee for over 30 years and therfore when the company introduced new and sophisticated system, they should have made sure Tom was given proper training to adapt himself to the newer methods of business operations.
3. If I were Lee, I would give Tom a position where he would work in an advisory capacity rather than doing manual work. He has a huge experience and knows the company and the industry it operates in. He can guide the new generation and can help the management by giving directions and shape to the business operations to reach the desired goals and objectives.
4. Tom is an experienced employee who knows about the company and the industry the most. For his skills development, he should be provided with training on developing his managerial skills as well as providing guidance to the newer generation. This would be a more apt job for a man with the experience level that of Tom's
Lee Jones was recently promoted to manager of the Marketing Department at ABC, Inc., a manufacturer...
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