Question

Boston Electric Generators hasbeen getting many complaints from its major customer, Home Station, about the quality of its shipments of home generators. Daniel Shimshak, the plant manager, is alamed that a customer is providing him with the only information the company has on shipment quality. He decides to collect information on defective shipments through a form he has asked his drivers to complete on arrival at customers' stores. The forms for the first 290 shipments have been turned in. They show the following over the past 8 weeks: No. of Reason for Defective Shipment Shipments Incorrect No. of with Bill of Incorrect Damaged Trucks Truckload Product Week Shipments Defects Ladin Late 23 31 12 13 13 14 15 16 36 This exercise contains only part c. c) Choose the correct Pareto chart for the type of defects that have occurred. OA. О с. O D. Number of defects Number of defects Number of defects Number of defects Trucks late Damaged product Incorrect bil of Incorrect truckload Damaged product Trucks late incorrect truckload Incorrect bill of Trucks late Damaged product Damaged product Incomect truckicad Incorrect bill of I Incorrect bil of

Answer 1

Tally the 'Totals' row result with the Pareto outputs given. Note that the count for 'Damaged Product' = 31. But is B, C, and D, the red column is nowhere close to 31. The only correct alternative is alternative (A).