Question

1. A flower shop wants to offer curb-side pick-up for its products. They determined the following customer requirements based on a survey: a. Large selection of flowers b. Ease of ordering C. Low cost d. Ease of pick-up Answer the following questions: 1. List at least 4 key Operational Requirements II. List Technical Performance Measures (3-4) III. Perform Functional Analysis (3 levels including top level; at least 6 blocks). Ensure proper block numbering and arrows. 2. A twin-engine plane has two engines, each with a flight trip reliability of 0.995. What is the probability of a successful trip? 3. An on-site diesel-powered generator has a MTBF of 1,200 hrs. It takes on an average 6 hrs. to repair the generator. The system also undergoes scheduled preventive maintenance lasting an average of 5 hrs. once every 1,000 hrs. of operation. Answer the following: a. What is the reliability of the generator operation for 100 hrs.? b. What is the Inherent Availability? c. What is the Achieved Availability? 4. A grocery store manager would like to install a new refrigeration system. The size of the space to be refrigerated is 2,000 cubic feet. The costs are as follows: a. Refrigeration system acquisition cost: $1,800 per 100 cubic feet b. Operation and Maintenance Cost: $0.02 per 100 cubic feet per hour Answer the following questions: i. What type of costing is involved here? Why? ii. Assuming a life of 20 years for the system, and 8,400 hours of operation per year, compute a. Total Acquisition Cost b. Total O&M Cost C. Total life-cycle costs. No present value calculation required.

Answer 1

ANSWER::

1Q)

I.)

Operational requirements are the qualitative and quantitative requirements that need to be met for a system to work effectively. For the working of curbside pick up business, there are certain factors that should be met for the effective operation. These are as explained below.

a).

Location of the business: Location of the business has a very important role in the success of this type of business. Since the business will happen like customers will drive in, collect the flowers and then drive away. For this to workout effectively, the business shall be located in prime areas. No customer will choose curbside pick up if he has the time to drive a long while. Curbside pick ups are the option of customers who does not have sufficient time to do the purchase. This should be considered.

b).

Staff selection: Staff also has a major role in this business and customers will be in a hurry. Staff shall be patient and able to render their service effectively considering the peculiarity of customers.

c).

Packing: The flowers shall be well packed so that customers can easily handle it. They will definitely not want to get it damaged along the way. Quality and reputation have prime importance in any business and curbside pick up also is not different.

d).

Quick shopping: The shopping process must be streamlined to the needs of considering low time availability of customers. All types of payment services including electronic transfers, cash transfers etc. shall be available at the facility.

II.)

Technical performance measures are the things required for the system to function efficiently.

a. Sufficient availability of flowers

b. Ability to service several customers at a time

c. Response time

d. Payment and delivery fastness

III. )

1 Curbside Pickup Business 2 3 Availability of Flowers Ease of Ordering Efficient Process 5 6 System to Manage Inventory Efficient System Design

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