Question

3. A list of 12 issues that led to incorrect formulations in Tuncey Bayrak's jam manufac turing unit in New England is provided below. List of Issues 1. Antiquated scales 2. Lack of clear instructions 3. Damaged raw material 4. Operator misreads display 5. Variability in scale accuracy 6. Equipment in disrepair 7. Technician calculation off 8. Jars mislabeled 9. Temperature controls off 10. Priority miscommunication Create a fish-bone diagram and categorize each of these issues under Materials, Meth- ods, Manpower, or Machinery. Materials Methods Incorrect Formulations Manpower Machinery

Answer 1

The issues that will come under materials are as follows:

1. Damaged raw material

The issues that will come under methods are as follows:

1. Lack of clear instructions

2. Jars mislabeled

3. Temperature controls off

The issues that will come under manpower are as follows:

1. Operator misreads display

2. Technician calculation off

3. Priority miscommunication

The issues that will come under machinery are as follows:

1. Antiquated scales

2. Variability in scale accuracy

3. Equipment is disrepair