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Please show all work. Thank you (Q8.4 in textbook) The following situation refers to Tom Opim,...
The following situation refers to Tom Opim, a first-year MBA student. In order to pay the rent, Tom decides to take a job in the computer department of a local department store. His only responsibility is to answer telephone calls to the department, most of which are inquiries about store hours and product availability. As Tom is the only person answering calls, the manager of the store is concerned about queuing problems. Currently, the computer department receives an average of...
City Cab, Inc., uses two dispatchers to handle requests for service and to dispatch the cabs. The telephone calls that are made to City Cab use a common telephone number. When both dispatchers are busy, the caller hears a busy signal; no waiting is allowed. Callers who receive a busy signal can call back later or call another cab company for service. Assume that the arrival of calls follows a Poisson distribution, with a mean of 40 calls per hour,...
4. The emergency telephone (911) center in a large city receives an average of 210 calls per hour during a typical day. On average, each call requires about 121 seconds fora dispatcher to receive the emergency call, determine the nature and location of the problem, and send the required individuals (police, firefighters, or ambulance) to the scene. The center is currently staffed by 7 dispatchers a shift but must have an adequate number of dispatchers on duty and it has...
Can you piea se Show how 4a 2 got the answer F helps me. understand H better Thant you So much Problem 1 REGIONAL AIRLINES Regional Airlines is establishing a new telephone system for handling flight reservations. During the 10:00 A.M. to 11:00 A.M. time period, calls to the reservation agent occur ran- domly at an average of one call every 3.75 minutes. Historical service time data show that a reservation agent spends an average of 3 minutes with each...
Problem 1 REGIONAL AIRLINES Regional Airlines is establishing a new telephone system for handling flight reservations. During the 10:00 A.M. to 11:00 A.M. time period, calls to the reservation agent occur ran- domly at an average of one call every 3.75 minutes. Historical service time data show that a reservation agent spends an average of 3 minutes with each customer. The waiting line model assumptions of Poisson arrivals and exponential service times appear reasonable for the telephone reservation system. Regional...
C) Janson's is considering adding a second clerk to take calls. the store's cost would be the same $12 per hour. The total cost ( service cost + waiting cost) = $___per hour (round your response to two decimal places) By hiring the second clerk, the total cost savings per hour for Janson's = $___ per hour (round your response to two decimal places) Janson's Department Store in Stark, Ohio, maintains a successful catalog sales department in which a clerk...
Can yau Show tho Calculatans to each answeie piesle legle Problem 1 REGIONAL AIRLINES Regional Airlines is establishing a new telephone system for handling flight reservations. During the 10:00 A.M. to 11:00 A.M. time period, calls to the reservation agent occur ran- domly at an average of one call every 3.75 minutes. Historical service time data show that a reservation agent spends an average of 3 minutes with each customer. The waiting line model assumptions of Poisson arrivals and exponential...
Multiple Server Waiting Line Model Regional Airlines Assumptions Poisson Arrivals Exponential Service Times Number of Servers Arrival Rate Service Rate For Each Server Operating Characteristics 4 Probability that no customer are in the system, Po 5 Average number of customer in the waiting line, L 6 Average number of customer in the system, L 7 Average time a customer spends in the waiting line, W 18 Average time a customer spends in the system, W 19 Probability an arriving customer...
Alignment Number Styles Cells Operating Characteristics A F G H K Operating Characteristics The average time a customer spends in the system (waiting time plus service time) is reduced from W One Server Two servers Three servers The average number of customers in the waiting line is reduced from L The average time a customer spends in the waiting line is reduced from Wq The probability that a customer has to wait for service is reduced from Pw Questions 14...
Problem 1 REGIONAL AIRLINES Regional Airlines is establishing a new telephone system for handling flight reservations. During the 10:00 A.M. to 11:00 A.M. time period, calls to the reservation agent occur ran- domly at an average of one call every 3.75 minutes. Historical service time data show that a reservation agent spends an average of 3 minutes with each customer. The waiting line model assumptions of Poisson arrivals and exponential service times appear reasonable for the telephone reservation system. Regional...