You get a call from a home customer complaining that his computer is behaving strangely. Some of the symptoms include strange icons and shortcuts appearing on the PC’s taskbar, new programs appearing in Add/Remove Programs, and an unusual number of favorites appearing in Internet Explorer. What is the most likely cause of these events?
A. The computer is infected with malware.
B. A hacker has logged into the customer’s computer remotely.
C. Microsoft Automatic Updates is reconfiguring the computer.
D. The computer’s antivirus program is installing protective applications.
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You get a call from a home customer complaining that his computer is behaving strangely. Some...