Question

You are the manager of a shipping company, Swift Shipping (SS). You have a longtime customer, Vicki Vegetable (VV) who ships produce. Because of your relationship, you often bend SS’s rules for this customer; it would be a shame to lose her business.

VV calls you one day and asks for expedited shipment for a special package. VV wants you to move her shipment from LA to New York as quickly as you can. You ignore SS protocol for written signatures and invoices, and just order a driver to get the shipment moving.

The police pull over your driver for speeding in New Jersey. The police search the truck, and find marijuana hidden in with the veggies. Additionally, because the shipment was not completed, VV refuses to pay for the order.

Discuss the issues raised that both help and hurt your chances to recover payment from VV.

Answer 1

As a shipping Manager First of all the Companies policies must be the priority for any worker and the processes are meant to be followed but here in this case as the Vicki Vegetables in our loyal customer and gives lots of business some of the process can be shortend to make the process less time taking . Here the action taken by us is not appropriate as the consignment contains the marijuana hidden in the Vegetables, one should never blindly trust any of the business partners in any case that may lead to the Illegal actions and hence may lead to heavy penalties and heavy charges of law. Here the chances of recovering the payment is near about the zero due to the non fulfilment of the order. and still a attampt can be done to recover the payment as the information about the consignment is hidden by the VV. Legeally he is liable to pay the whole charges .