Question

We live in a world dependent on communicating in some form digital medium. Some employers complain that texting and instant messaging lead to text-speak, poor writing characterized by acronyms, abbreviations, and emoticons. Also debatable is the use of emoji in professional messages. While some have claimed that emoji help supply important missing cues in lean media channels that are “toneless” otherwise. Does the use of emoticons professional written communication take the professionalism out of the business message? Explain.

Answer 1

Emoticons are a good medium to express what we are thinking exactly. But they seem too casual and personal and would not help in delivering a serious message to the reader. They might either make the situation funny or embarrass and infuriate the reader when used in a professional message . For example if we want to make a business deal with the supplier and we use some emoticons while asking them to reconsider the rates, they would find it irritating . Emoticons are for personal messages and not professional messages as they take out the professionalism out of the business message and hence must not be used.