Question

According to the police report, on July 9 at 1:27 P.M., bus number 3763 was involved in a minor noninjury accident. Upon arriving at the scene of the accident, police were unable to locate the driver of the bus.

Because the bus was barely drivable, the passengers were transferred to a backup bus, and the damaged bus

was returned to the city bus garage for repair.

The newly hired general manager, Aaron Moore, has been going over the police report and two additional reports. One of the additional reports was submitted by Jennifer Tye, the transportation director for the City Transit Authority (CTA), and the other came directly from the driver in the accident, Michael Meyer. According to Tye, although Mike has been an above-average driver for almost eight years, his performance has taken a drastic nosedive during the past 15 months. Always one to join the other drivers for an afterwork drink or two, Mike recently has been suspected of drinking on the job. Furthermore, according to Tye’s report, Mike was seen having a beer in a tavern located less than two blocks from the CTA terminal at around 3 P.M. on the day of the accident. Tye’s report concludes by citing two sections of the CTA Transportation Agreement. Section 18a specifıcally forbids the drinking of alcoholic beverages by any CTA employee while on duty. Section 26f prohibits drivers from leaving their buses unattended for any reason. Violation of either of the two sections results in automatic dismissal of the employee involved. Tye recommends immediate dismissal.

According to the driver, Michael Meyer, however, the facts are quite different. Mike claims that in

attempting to miss a bicycle rider he swerved and struck a tree, causing minor damage to the bus. Mike had been talking with the dispatcher when he was forced to drop his phone receiver in order to miss the bicycle. Because the receiver broke open on impact, Mike was forced to walk four blocks to the nearest phone to report the accident. As soon as he reported the accident to the company, Mike also called the union to tell them about it. Mike reports that when he returned to the scene of the accident, his bus was gone. Uncertain of what to do and a little frightened, he decided to return to the CTA terminal. Because it was over a fivemile walk and because his shift had already ended at 3 P.M., Mike stopped in for a quick beer just before getting

back to the terminal.

1. Why are the two reports submitted by Jennifer and Mike so different? Did Jennifer and Mike have different perceptions of the same incident?

2. What additional information would you need if you were in Aaron Moore’s position? How can he clarify his own perception of the incident?

3. Given the information presented above, how would you recommend resolving this problem?

shortly answer for each of the 3 questions

Answer 1

1. Why are the two reports submitted by Jennifer and Mike so different? Did Jennifer and Mike have different perceptions of the same incident?

Two reports submitted, One is submitted by Jennifer who is Transportation Director for the City Transit Authority (CTA) and another one submitted by Michael who is Bus Driver is so different because of the following sense.·The report submitted by Jennifer Shows that the past behavior of Mike in her company bus does not show how the accident occurs in the place.·The report submitted by Jennifer is on the basis of her past experience, halo effect, stereotyping, contrast effect, impression. So her report is not actually how the accident occurs.

The report of describe and only focused on her past experience and performance of driver past 15 months but the report of Mike describes how the accident happen to him.·Report of Jenifer shows that her report only focused on past experience, in this case, she thought only internal factors of drivers is the reason for the accident. But the report of Mike shows that how the Internal factors are reasonable for an accident.·Report of Jenifer describe that driver is one regular drunker, he is suspended from his job which is internal factor shows that her past experience of Jenifer. But the report submitted by Mikes he wants to convince that the accident happens by the external environment.·In first report Internal Attribution is high but External Attribution is low so it indicates that this report was written on the basis of consistency Attribution Theory, But the second report shows Internal Attribution is low and External Attribution is high. So we know that the report was written on the basis of Consensus Attribution Theory.

2. What additional information would you need if you were in Aaron Moore’s position? How can he clarify his own perception of the incident?

If I were in Aaron Moore's position I want the following information to carry the situation.There is two different report may be current and vice-versa analysis both what right or wrong. I want to try my best which report is right or which is wrong on the basis of my analysis.I want to analysis another report of the same case which helps me find out actual reason of bus accident.

Same kind of Police Case Report to analysis my situation. Which help me to find out the reason for the accident? I want to find out audience reaction who shows the time of the accident.I want to find out another bus drivers' reaction or opinion about of bus accident.I want to find out passengers opinion who travels at the time of bus accident. I want to find out driver's behavior and his attribution.

3.  Given the information presented above, how would you recommend resolving this problem?

In This case, I want to recommend few resolving points by the following way.

• Firstly collect more information which supports to solve the problem.
• I try to solve the problem or my company which makes the driver like this behave.
• I want to convince the driver to perform his behave in the normal way.
• I solve the problem or may company which make his performance is leading his own problem.
• I solve by proper communication if there is a communication gap between any aspect of an accident to solve violence. So I should make better communication between different aspects.
• Lastly, I try my best to familiarize the job.

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