how does technology such as check-in kiosks, etc., alter customer expectations (good and bad of not dealing with a live person) in places such as airports, grocery store automatic check-out lanes, etc., what else do you suggest go "people-less" and why?
Check-in kiosks adds to customer convenience in the following manner:
1. Lesser customization leads to more simplistic process. While, when work stations are manned by people, every customer come up with their argument and try to get their expectations fulfilled.
2. Lesser delay since lesser query to be resolved.
3. Eliminates human error and chances of dispute.
4. Rules are fixed, customer has to abide by the guard rails, hence lesser opportunity to bargain their way out.
All these benefits reduces the time people spend at the queue to purchase their good/service
Some other places where "people-less" services should be adopted are:
1. Sales, where instead of sales people, digital prints or holograms can serve the purpose of selling. This ensures that proper information in conveyed t the customer and the customer is not emotionally forced to buy the product.
2. Medical stores, where over the counter drug sales can be limited. Also, under such a condition people may not feel embarrassed in purchasing certain products such as birth-control pills, or tampons etc.
how does technology such as check-in kiosks, etc., alter customer expectations (good and bad of not...
Needs Help with Java programming language For this assignment, you need to write a simulation program to determine the average waiting time at a grocery store checkout while varying the number of customers and the number of checkout lanes. Classes needed: SortedLinked List: Implement a generic sorted singly-linked list which contains all of the elements included in the unsorted linked list developed in class, but modifies it in the following way: • delete the addfirst, addlast, and add(index) methods and...
Company Case In-N-Out Burger: Customer Value the Old-Fashioned Way In 1948, Harry and Esther Snyder opened the first In-N-Out Burger in Baldwin Park, California. It was a simple double drive-thru setup with the kitchen between two service lanes, a walk-up window, and outdoor seating. The menu consisted of burgers, shakes, soft drinks, and fries. This format was common for the time period. In fact, another burger joint that fit this same description opened up the very same year just 45...
Case Study 1: Apple Merging Technology, Business, and Entertainment Why are data, information, business intelligence, and knowledge important to Apple? Give an example of each type in relation to the iPad. (1 Mark) Explain how Apple achieved business success through the use of information, information technology, and people. (1 Mark) Evaluate how Apple can gain business intelligence through the implementation of a customer relationship management system. (1 Mark) Case Study 1: Apple Merging Technology, Business, and Entertainment This might sound...
Summarize the article and how does it relate to time value of money The finance department and CFOs are getting closer and closer to the marketing department, and for once, it’s not because marketing is asking for more budget. Here’s why your CFO peers are shifting into digital strategy, how they’re interacting with the marketing department and what your organization can do to increase alignment. The Time Value Of Money Investing, at its very core, is about patience. You put...
You are part of an accounting firm Advisory team that has been engaged by a client to assess how they might make their “sales to order” process more “efficient”, perhaps with the introduction of new technologies. The client has provided a written description of their business, and the process under review, as follows: HHH is a small manufacturer of university based sportswear (a highly competitive market where fast response times are prized by customers). Sales span every region of the...
You are part of an accounting firm Advisory team that has been engaged by a client to assess how they might make their “sales to order” process more “efficient”, perhaps with the introduction of new technologies. The client has provided a written description of their business, and the process under review, as follows: HHH is a small manufacturer of university based sportswear (a highly competitive market where fast response times are prized by customers). Sales span every region of the...
Q.3\ How could IT/e-banking assist an organization/ a bank to achieve a competitive advantage in the marketplace? Explain through the case of Citibank. please make sure you give a unique answer (not copied one) ,Please no hand writing, and need references. This question is from ECOM 421 e-Business Strategies and Business Models course e-Business Strategy and Models in Banks : Case of Citibank E-business strategy in Citibank: Banks today are up-to-date with both the pros and cons of the internet....
Part I— Just Bad Luck? Brrrring! Brrrring! Jane checked the caller ID on her phone. “Sam! Great!” she thought. It was always nice to get a call from her older brother. But a little twinge of worry tugged at her. It was just a couple of weeks ago that he had mentioned making an appointment with his doctor about some abdominal pain he had been having. “Hi Sam! It’s great to hear from you,” Jane answered. “Hi Jane. Well I...
Wanted by the Police: A Good Interface By KATIE HAFNER NOV. 11, 2004 From: The New York Times, Technology section, not-for profit classroom used. SAN JOSE, Calif. - SAN JOSE has a reputation as one of the safest large cities in the nation, with the fewest police officers per capita. Yet a number of the 1,000 officers in this city of 925,000 in the heart of Silicon Valley have been worrying about their own safety of late. Since June, the...
STEP 1: In your own words define problem employees and the categories they may fall into. For the second or last paragraph provide your opinion on which employee type is the most difficult. DEFINITION : I think that "problem employees" are employees that either directly or indirectly hinder the organization's mission or vision, and break down into roughly four categories. In general, problem employees can be classified into two broad categories - employees creating problems for the organization and employees...