In class we discussed internal benchmarking of a process, i.e., gauging process performance relative to worst-, practical-worst-, and best-case performance. An alternative is external benchmarking of a process, where process performance is measured via comparison to another system. What are some pros and cons of both internal and external benchmarking of process performance?
Pros of both internal and external benchmarking-
Cons of both internal and external benchmarking-
In class we discussed internal benchmarking of a process, i.e., gauging process performance relative to worst-,...
2. ๒ class we have discussed the general concept of impedance matching to achieve maximum efficiency of the transfer of energy from one medium or system into another. For example, in an electrical systom where a source of electrical power is transferring energy to a load, you have leaned that maximum power impedances are matched, Le. where the real parts (resistance) are equal, and the reactance cancels. One of the many physiological systems in which impodance matiching is important is...
Discussion questions 1. What is the link between internal marketing and service quality in the airline industry? 2. What internal marketing programmes could British Airways put into place to avoid further internal unrest? What potential is there to extend auch programmes to external partners? 3. What challenges may BA face in implementing an internal marketing programme to deliver value to its customers? (1981)ǐn the context ofbank marketing ths theme has bon pururd by other, nashri oriented towards the identification of...
Playgrounds and Performance: Results Management at KaBOOM! (A) We do this work because we want to make a difference in the world; how can we go further faster? - Darell Hammond, CEO and co-founder, KaBOOM! Darell Hammond stepped onto the elementary school playground and took a long, slow look around. It was 8 a.m. on an unusually warm fall day in 2002 and the playground was deserted, but Hammond knew the children would start arriving soon to admire their new...
Why Are Some Companies Yanking Forced Ranking? Money is an important tool for both attracting and motivating talent. If you owned a company or were its CEO, you would likely agree and choose performance management practices to deliver such outcomes. You would probably also favor rewarding high performers and having an effective means for removing low performers. For decades, forcedranking appraisal practices have helped organizations and their managers differentiate employee performance and achieve both objectives—rewarding top performers and providing grounds...
Abstract This case deals with the capital budgeting techniques of Net Present Value (i.e. NPV) and Internal Rate of Return (i.e. IRR). In this case, students will compare two mutually exclusive projects using NPV and IRR, and choose the best project. They will learn about NPV and IRR methods and their advantages and disadvantages. Students will also learn the weakness of the IRR method when comparing two or more projects. Finally, they will evaluate the two projects assuming that the...
Amazon to Competition: We Will Crush You! Amazon to Employees: We Will Churn You! Globally, Amazon is one of the largest and most successful companies in any industry. Technological innovation has contributed to its success, as has its employee acquisition practices, which are exceptionally high. The question is what has allowed this company to thrive and maintain its success? This activity is important because it shows how companies like Amazon hire based on personality and individual differences. Such companies place...
Identification and explanation of the main cost management problem using the cost management theory, a. Identification of (5) external or internal causes that originates the proposed main cost management problem, b. What should be Bay Area Health Network’s mission in the context of the proposed main cost management problem and internal and external causes? c. Propose an adequate ABC analysis for Bay Area Health Network’s situation to answer the questions presented in the case d. Define (5) cost management strategies...
Scenario: Disability Insurance Claims Handling at InsureIT We consider the following business process for handling insurance claims for disability insurance[1] at an insurance company InsureIT. The process starts when a customer lodges a disability claim. To do so, the customer fills in a form including a 2-page questionnaire describing the disability. The customer can submit the form physically at one of the branches of InsureIT, by postal mail, fax or simply via e-mail (digitally-signed document). When a claim is received,...
CanTech Inc. Background CanTech Inc.is a Canadian multinational company, privately owned, that specializes in design and manufacturing of complete digital transmission systems as well as individual components for digital audio and video broadcasting. The company has been in business since 1990 and was trading on the Toronto Stock Exchange until 2003, when management bought the manufacturing and technology development assets and created a privately held company known today as CanTech Inc. Inspired by strong demand for its products and in...
CanTech Inc. Background CanTech Inc.is a Canadian multinational company, privately owned, that specializes in design and manufacturing of complete digital transmission systems as well as individual components for digital audio and video broadcasting. The company has been in business since 1990 and was trading on the Toronto Stock Exchange until 2003, when management bought the manufacturing and technology development assets and created a privately held company known today as CanTech Inc. Inspired by strong demand for its products and in...