Direct measures of quality include all the following except: a) connoisseurship measures that allow quality to...
Direct measures of quality include all the following except:
a) connoisseurship measures that allow quality to be assessed by expert opinion.
b) outcome measures that assume results reflect quality.
c) goal-based measures that assess quality by the progress madr toward strategic and operating goals.
d) responsive measures assessed by customer opinion
Homework Answers
Answer: Option b is correct
Direct measures of quality includes goal-based measures,
connoisseurship measures, responsive measures, and decision-making
measures, it does not include outcome measures
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