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Below are matched pair data consisting of customer service scores for a sample of 11 employees...

Below are matched pair data consisting of customer service scores for a sample of 11 employees before and after they watched an instructional video on their company's mission statement. At a 0.2 significance level, use the sign test to test the claim that viewing the instructional video affects the employees' customer service scores.

Before 61 48 71 78 76 50 62 52 78 55 60

After 59 49 76 82 74 53 62 57 81 55 63

(a) What is the value of the test statistic used in this sign test?

(b) What is the critical value in this sign test?

(c) What is the correct conclusion of this sign test?

a. There is not sufficient evidence to support the claim that the video affects customer service scores.

b. There is not sufficient evidence to warrant rejection of the claim that the video affects customer service scores.

c. There is sufficient evidence to support the claim that the video affects customer service scores.

d. There is sufficient evidence to warrant rejection of the claim that the video affects customer service scores.

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Answer #1

(a) test statistic = 2
(c) There is sufficient evidence to support the claim that the video affects customer service scores. (Option C)
(b) critical value is either 0, 1 or 2.

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