Question

You oversee a team of workers checking in Baruch students to a career fair. Currently, you have one person doing each of the following processes with the average cycle time in parenthesis. Steps 1-3 must go in the order below, though step 4 can be performed at any time.

1. Check for name on registration list (30 seconds)
2. Speak with student about which breakout sessions they want to attend (120 seconds)
3. Put appropriate materials in a packet for the student (60 seconds)
4. Enter student in a raffle to win a free dream job (45 seconds)

Which step number is the bottleneck?

		Step 1
		Step 2
		Step 3
		Step 4

Answer 1

Step 2

Step 2 is considered to be the bottleneck because this step has the longest duration and therefore acts as an ompedimentvin the whole process as well.