Question

QUESTION 9

1. Resellers purchase products and then sell the products to organizations and/or individuals.

   True

   False

3 points   

QUESTION 10

1. When you visit a gift shop while on vacation, your purchase of a T-shirt would be an example of consultative selling.

   True

   False

3 points   

QUESTION 11

1. All of the following are characteristics of ethical behavior EXCEPT:

   		maintaining personal sales goals
   		being honest with customers
   		following company policies
   		showing loyalty to co-workers

3 points   

QUESTION 12

1. Needs and wants are the motivational forces behind human behavior

   True

   False

2 points   

QUESTION 13

1. A salesperson should stress a product's benefits more than its features and advantages because the product's benefits are what the customer will buy

   True

   False

3 points   

QUESTION 14

1. In what order are the feature, advantage, and benefit presented in the following statement? "This fishing trawler has a 10 percent greater capacity than boats of a similar size. It will save you at least $100 per fishing trip because it can carry more fish than other boats on the market."
   

   		Feature, benefit, and advantage
   		Advantage, feature, and benefit
   		Feature, advantage, and benefit
   		Benefit, advantage, and feature

2 points   

QUESTION 15

1. The trial close checks the pulse or attitude of your prospect toward the sales presentation

   True

   False

2 points   

QUESTION 16

1. The owner of a catering company recently bought a new heavy-duty electric mixer. She had high expectations for the new mixer and paid "top dollar" to get the accessories on her mixer that she considered important. After owning the machine for two weeks, the caterer feels she has received less benefits from the purchase of this mixer than she expected. Because of this result, the product can be said to have caused:
   

   		prepurchase behavior
   		purchase satisfaction
   		prepurchase evaluation
   		purchase dissonance

3 points   

QUESTION 17

1. . In a normal two-person conversation, at least 60 percent of the social meaning is expressed verbally.

   True

   False

2 points   

QUESTION 18

1. Empathy is evidenced by a salesperson's display of sincerity and interest in the buyer's situation

   True

   False

Answer 1

Answer 9: True

Explanation: Reseller purchases products from a wholesaler with an intention to sell it to an end-user at a profit. End-user can an individual or an organization. For example, a small departmental store is a reseller, he does not manufacture. he buys products from a wholesaler and sells it at a profit to us.

Explanation:

Note: Chegg's guidelines mandate to solve one question (First question) at a time. Please post again for remaining questions.