Question

Outline and explain a minimum of 2 credentialing issues that can impact quality outcome and cause major damage to the reputation of an organization. Then discuss the significant of internal and external secondary data issues.

Answer 1

Answer:

Two credentialing issues that can impact quality outcome and cause major damage to the reputation of an organization are as below

• Non-standard material meeting legal specification: This is one of the main credential issue in which the company uses the non-standard material and claiming that the material they are using is as per the norms and meeting all the legal requirements. Thus they are knowing that the material properties are not appropriate and will result in major quality and safety issues for the customers. But still they are using that category of material for their profit margins. Thus this approach will result in major impact to their quality levels and their reputation in the market.
• Supply of non-genuine parts in place of genuine parts: The other credential issue is if the company supplies the non-genuine parts in place of genuine parts in the after sales and service events, then this will have adverse impact on the consumers and the this information will spread in the market and will result in major quality issues and negativity of the brand in the market.

The significant of internal and external secondary data issues: the internal and external secondary data are essential data for the company and the company needs to ensure that they ensure the quality levels of these secondary data and use these data as per their requirements. Before using the data for their use, they need to ensure that the secondary data sources are genuine and they are OK to use for the business purpose. These are significant because based on this data, the organization makes many decisions. Thus in order to have adequate decision for the firm, the secondary data from internal and external secondary sources needs to be correct and verified.