Question

You’re doing systems administration work for Network Funtime Company. Evaluate their current IT infrastructure needs and limitations, then provide at least five process improvements and rationale behind those improvements. Write a 200-400 word process review for this consultation. make sure to provide your reasoning.

Software Company:

Network Funtime Company is a small company that builds open-source software. The company is made up software engineers, a few designers, one person in Human Resources (HR), and a small sales team. Altogether, there are 100 employees. They recently hired you as a system administrator to come in and become their IT department.

When a new person is hired on, the HR person purchases a laptop for them to do their work. The HR representative is unfamiliar with what type of hardware is out there; if a new employee requests a laptop, the HR person will purchase the cheapest option for a laptop online. Because of this, almost everyone has a different laptop model. The company doesn’t have too much revenue to spend, so they don’t order laptops until someone gets hired at the company. This leads to a few days of wait time from when someone starts to when they can actually work on a laptop.

The company doesn’t label their computers with anything, so if a computer is missing or stolen, there’s no way to audit it. There’s no inventory system to keep track of what’s currently in the fleet.

Once a computer is purchased, the HR person hands it to the new employee to set up. Software engineers that use Linux have to find a USB drive and add their preferred distribution to the laptop. Anytime someone needs something from HR -- whether it’s office related or tech related -- they email the HR representative directly.

When a new employee gets a machine, they’re given logins to use cloud services. They get a personal orientation with HR to make sure they can login. This requires the HR person to block off a few hours for every new employee. If an employee forgets the login to their machine, they have no way to retrieve a password and they have to reimage their machine. Employees don’t have a strict password requirement to set for their computers.

The company currently has many of their services in the cloud, such as email, word processors, spreadsheet applications, etc. They also use the application, Slack, for instant communication.

Answer 1

Answer:

We are doing systems administration work for Network Funtime Company. We have evaluated their current IT infrastructure needs and limitations as below

• Company does not have adequate IT process for new employee laptop and other accessories issuing system.
• Company does not have email functionality for all employees.
• Laptop is purchased by HR(non-competent person), instead of IT background employee.
• All employees have different type of laptops and do not have common hardwares.
• Laptop identification and tracking is completely missing in the company.
• HR engagement in laptop and new person setting of IT process is not adequate.

Five process improvements and rationale behind those improvements as below

• Company needs to have adequate IT process for new employee so that the new employee will get the required laptop with company setting and can have user id and password for regular operations. This is essential as it requires for new employee.
• The company needs to set up the email functionality for all employees so that they can use email for their official work, as it is essential for normal working.
• Company need to have laptop identification process so that laptops well identified and tracked and tracking can be used in audits.
• Company need to avoid the HR engagement in laptop procurement because it is not the work of HR people. It is the work of IT people to procure new laptops for the new employees.
• Company need to develop a process so that all laptops in the company are of similar type and common process can be used for laptop back-ups and maintenance purposes.