Exercise 2: Where possible, eliminate negative words or phrases, and create a more positive approach. a) You claim that we did not send a refund, but our records show it was sent by registered mail on July 12. b) Since the office will be closed on Friday, don’t forget to pick up your parking permits before 5 o’clock on Thursday. c) The accounting department has informed me that 25% of you have neglected to submit your expense reports for last month. d) You incorrectly assume that we will be reducing our part-time sales staff. e) We do not assume responsibility for damages to cars left anywhere but in our underground parking garage.
a) Can you please recheck the refund claim because our records show it was sent by registered mail on July 12?
b) It would be great if you can pick up your parking permits before 5 o’clock on Thursday because the office will be closed on Friday.
c) The accounting department has informed me that 25% of you somehow could not submit your expense reports for last month.
d) It is incorrect to assume that we will be reducing our part-time sales staff.
e) I am sorry to inform you that we are responsible for damages to cars only if they are in our underground parking garage.
Exercise 2: Where possible, eliminate negative words or phrases, and create a more positive approach. a)...