Question

Help Desk Knowledge Base Articles
Based on an analysis of the volume of incidents reported to a company help desk,
the help desk manager identified two problem incidents that occur frequently, but for
which no articles are currently available in the help desk knowledge base. The two
problems are:

The shutdown command menu on my PC is missing the hibernate option.
The volume control in the notification area on my PC’s taskbar is missing.

Your task is to research these problems and then write drafts of two help desk knowledge base
articles that explain the steps to fix each of these problems. Write your drafts so that an end
user who has access to the knowledge base can follow the steps. Exchange your drafts with
those of a work or school colleague, and give each other feedback on the draft articles.
Incorporate any useful suggestions in your drafts so they are ready to publish in the
knowledge base.

Answer 1

Hi,

Please find the answer below:

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The steps may vary from Windows operating system version. The environment used is

Windows 10 Operating System.

Missing Hibernate Option:

Open command prompt with administrator privileges.

Right click on the command prompt.

Choose Run As Administrator.

Click Yes on the User Account Control.

Issue the following command.

C:\WINDOWS\system32>powercfg /hibernate on

C:\WINDOWS\system32>powercfg /h /type full
        The hiberfile size has been set to: 1487405056 bytes.

C:\WINDOWS\system32>

Hibernate option would be enabled.

Missing Volume Control in Taskbar:

Open Settings >> Personalization

Click on the link:
Turn system icons on or off.

Click the toggle button to ON for the Volume.

Voume option would be enabled in the Taskbar.

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Hope this helps.