How is personalization different from customization? Discuss how personalization and customization help companies improve customer service?
Why are organizations' mission statements for customer service different from each other? How can a company successfully serve its external and internal customers? In what ways do customer needs relate to the reasons people buy from certain companies? To what extent do you feel social media has affected the way businesses serve customers today? If you were the president of a retail organization, would you be fearful or appreciative of receiving complaints via social media applications? Describe what actions you...
Post the mission statements of two companies and discuss how the mission statements can be improve by re-writing them. The two companies are Delta Airlines and Blue Cross and Blue shield.
Discuss the 5 reasons productivity is difficult to improve in the service sector. How does the productivity of some service sectors in the US compare to those in Germany (telephone, banking) and Japan (retailing). What are the reasons for the lower productivities in Japan and Germany?
See below...I need this to be specified with Amazon and the improvement in customer service in which the following is answered: Evaluate the data to be used in internal and external organizational change management.----AMAZON CUSTOMER SERVICE Research the Internet using a search engine of your choice for internal and external data or information on one of the following companies: Uber, Verizon, Facebook, Microsoft®, Apple, Starbucks, Google™, General Motors, Amazon, Whole Foods Market, Capital One Financial, or Hyatt Hotels. Discuss with...
Part 1: Customer Service Evaluations 1. Complete 6 Customer Service Evaluations on different businesses using the forms provided for you in Canvas. 1. Complete the (6) service evaluations using complete sentence responses. 2. Analyze the 6 customer service evaluations based on your needs as a customer. SUBMIT: Upload al 6 evaluations to Canvas In-Store Evaluation Form Phone Evaluation Form l Verizon 12:20 AM 55% l Verizon 12:23 PM 54% CUSTOMER_SERVICE_EVALUATIONI.. CUSTOMER SERVICE EVALUATION In-Store or Online What store did you...
discuss how analytics can help improve heal9thcare decision making
1. Which customization activities would most likely increase a customer's long-term value? a. Expanding the need set b. Improving the quality of the product c. Improving service quality d. None of the above 2. Which of the following companies would benefit least from creating value streams? 1 a furniture retailer b. music instrument retailer c. wine retailer d. car dealer One lingerie company makes a slip that a customer can cut off in a finished way to make the slip...
Access professional management blogs (Bloomberg, Businessweek, Inc or other) that provide information on how companies can improve customer service and compare 2 that talk about defection and dissatisfaction. Discuss and relate information from your textbook while you answer the following: What information related to customer service, did the blogs contain? Did one seem more effective at strategizing than the other; or use more techniques outlined in your text? Explain. Did they provide strategies to improve relationships with their customers and...
Select two publicly traded companies from two different industries and discuss how you would value the stock of those companies. Are your selected stocks overpriced or underpriced by the market?
Hoping to improve customer service, Bob is considering hiring a second mechanic to work in the second bay. As before, on average customers arrive at a rate of 2 per hour and he can typically service a customer in 20 minutes on average. Assume interarrival times and service times are exponentially distributed. Again, Bob would like to understand how many customers will be waiting and how long they will have to wait, but also wants to keep an eye on...