Question

A restaurant’s transformation process of various inputs (lettuce, tomatoes, pasta, etc.) into delicious meals enjoyed by customers refers to which internal environmental factor?

	a.	resources
	b.	systems process
	c.	management and culture
	d.	mission

During your flight to Europe, you can fill out a survey about your satisfaction. This refers to which system process component?

	a.	outputs
	b.	inputs
	c.	transformation
	d.	feedback

It is important to have good relationships with external stakeholders because they provide access to ______.

	a.	technology
	b.	suppliers
	c.	labor force
	d.	resources

Which of the following is NOT a relevant stakeholder?

	a.	shareholders
	b.	competitors
	c.	companies in other industries
	d.	labor force

Which of the following is not an external environmental factor?

	a.	resources
	b.	government
	c.	customers
	d.	suppliers

Pharmaceutical companies cannot market new drugs without Food and Drug Administration approval. This refers to which external environmental factor?

	a.	government
	b.	customers
	c.	labor force
	d.	suppliers

Google, Yahoo, and Facebook want to recruit the best possible people. Not only do they offer competitive salaries but also benefits such as free meals, laundry on site, child care on site, maternity leave, and more. These companies are concerned with which external environmental factor?

	a.	government
	b.	society
	c.	suppliers
	d.	labor force

______ should be how the firm achieves its mission by living its values and beliefs on a daily basis.

	a.	Total quality management
	b.	Dynamic environment
	c.	Organizational culture
	d.	Rituals

Nike’s logo is an example of ______.

	a.	stories
	b.	heroes
	c.	symbols
	d.	rituals

Which of the following are the three levels of culture?

	a.	artifacts, values and beliefs, and symbols
	b.	behavior, values and beliefs, and assumptions
	c.	behavior, ceremonies, and artifacts
	d.	stories, assumptions, and ceremonies

It is very difficult to know whether I should be ethical or not all the time at work. My managers say we should be ethical, but they don’t always behave ethically. This is an example of ______.

	a.	weak culture
	b.	CSR
	c.	strong culture
	d.	sustainability

______ articulate a vision for an organization and reinforce the culture through slogans, symbols, and ceremonies.

	a.	Symbolic leaders
	b.	Responsive managers
	c.	Interactive managers
	d.	Heroes

Answer 1

Answer 1- The correct option is d.

Reason- Mission defines the reason for organization existence.

Answer 2- The correct option is d.

Reason- Feedback is the reaction of the customer towards the services provided.

Answer 3- The correct option is a. Technology.

Answer 4- The correct option is c.

Reason- Companies in other industries are not a relevant stakeholder.

Answer 5- The correct option is a.

Reason- Resources are not an external environmental factor because it is an internal environmental factor.

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