Question

Counselors dealing with their clients are engaged in casual listening.

True

False

1. Who among the following adheres to the guidelines for preparing effective email messages?

   	a.	Mary, who avoids integrating graphs and pictures into the email
   	b.	Jake, who avoids using a descriptive subject line
   	c.	Ellis, who restates the subject in the body of the message
   	d.	Alan, who focuses on multiple topics and addresses all of them in the email

Answer 1

Question: Counselors dealing with their clients are engaged in casual listening.

False. Counselors dealing with their clients are engaged in empathetic listening. Casual listening will not result in proper data and problem understanding by counselors. However, empathetic listening will help counselors provide better advice as they will think as if they are in their client's place while giving the solution to the problem.

Question: Who among the following adheres to the guidelines for preparing effective email messages?

Answer: c) Ellis, who restates the subject in the body of the message. Using graphs and pictorial representation will help in better understanding of the topic to be conveyed. Subject line has to clear and descriptive so as to establish premise of the subject. In one email, as far as possible, only one topic has to be address for better conveying the relevant message and expecting appropriate response. Addressing multiple topics may lead to confusion regarding one or many topics addressed.

Thus restating of subject in the body of email help to emphasize on the importance of the topic addressed.