Question

Create a flow chart that sets out the steps to develop a service agreement. For each step, describe any areas you might use negotiation to develop an agreement more suitable for each party’s needs. (1–2 pages) ( your response needs to relate to the steps in developing a service level agreement, eg. Step 1 - Identify neeeds and expectations of customers Step 2 - define service levels ..... Also explain as part of your answer where negotiation can assist during the process, eg, time frames, methods of communication etc.)

Answer 1

Answer:

The flow chart for service level agreement can be prepared as below.

It starts with caturing the custemr requirements on service needs and expectations.

Finalization of thsi requiremnts with customer so taht we are agreeing on it and freezing the requirements.

Then we need to work to deveop the service operations so that service set-up is ready and service can be processed and extended to customers.

Refer the detail flowchart for the same as below.

Development of Service Agreement

Start

Meet with customers who have service requirments

Generate Customer needs and expectation on service requirements with customers

Define Customer requirements in timeline, cost, standards, method , measurements, others

Agree service requirements with customer and finalize

Define service level process that meets above service requirements

Establish service operations so that customers can be serviced as per their requirements.

Execute service run as per agreement (If requires explore negotiation on time and cost)

Complete the services as per customer requests

handed over the service output to custimer and receive payment for the same

Stop