Question

23) The perceptual model of communication depicts communication as a process in which A) Receivers create meaning in their own minds B) Communication needs are minimized C) There is no need to encode or decode messages. D) Feedback is not important. E) Communication is 100% accurate. 24) Of the following. the least rich form of communication is A) Newsletter B) Handwnitten note C) Videoconferencing D) Phone calling E) E-mail 25) Positive nonverbal actions include all but one of the following. Which one? A) Maintaining eye contact B) Speaking very slowty C) Nodding your head D) Leaning forward E) Smiling 26) The first step in the TED five-step protocol for effective presentations is A) Select your medium B) Control your stress C) Frame your story D) Plan your delivery E) Develop your stage presence 27) Which of the folowing is NOT an example of a crucial conversation? A) Conveying daily performance feedback B) Ending a relationship C) A negative performance review D) Critiquing a colleague's report E) Confronting a teammate who is frequently late to meetings 28) Dewey, a manager at the Busy Bee Restaurant, gives Alice her schedule for the next week. Alice knows she must follow that schedule. What kind of power is Dewey exercising? C) Referent E) Reward B) Coercion D) Expert A) Legitimate 29) Conscious efforts to affect and change behaviors in others are delined as A) Political tactics B) Influence sharing C) Influence tactics D) Power sharing 30) The critical defining aspect of organizasional politics is the emphasis on, A) Cognitive restructuring B) Sell-efficacy C) Virtual teams D) Personality E) Self-interest

Answer 1

Q23 : Receivers create meaning in their own mind

In perceptual model, the underlying assumption is that each individual creates the meaning of the communicated message in their own mind. This means that the same message communicated to many individuals can be interpreted in multiple ways by each of these individuals.

Q24 : Newsletter

The correct answer is newsletter as in this form it is difficult for the receiver to provide the feedback, the messages are more generic then specific and only a limited amount of information can be sent in the same.

Q25 : Speaking very slowly

All the actions except "Speaking very slowly" convey that as a communicator, you are actively engaged in the conversation and are correctly receiving the message from the communication

Q26 : Frame your story

The correct answer is "Frame your story" as for a presentation to be effective, the entire presentation should be weaved as a story right from the start of presentation. If this is not done at the outset, then there are high chances that the presentation would turn out to be effective.

Q27 : Conveying daily performance feedback

As the performance feedback is routine and daily, this is not an example of a crucial conversation

Q28 : Legitimate

The correct answer is legitimate power as Alice needs to follow as Dewey is her manager and is deriving the power due to his position in the organization

Q29 : Influence Tactics

The correct answer is Influence Tactics as influence tactics means that one tries to convince others using reason, logic, facts, emotional appeals etc.

Q30 : Self-Interest

The correct answer is self-interest as in any organization self-interest trumps any other motives. People will always prioritize their own interest over any other objectives.